Contact Us

Sept 19th: Our landline is out AGAIN!! On Thurs, we received 8 scam phone calls and after the last one, the landline went out. Telstra is investigating. Our email still works so please send us an email.

We are located in Mission Beach but we still receive cases from the Cape to Mackay. We also provide long distance advice for cases all around the country and sometimes overseas.
Our phone number is (07) 4068-9402 and you can leave a message on that if we are away from the phone.
No matter where in the country you are in, please contact our landline phone number if you have a sick or injured frog. Some people have our car phone number. Please note that it is only used when we are in the car (avg twice per week) and it is a 3G (NOT smart phone) and cannot receive emails or images. Voice and text messages are fine. Always try the landline first!

Need to Get In Touch With Us?

Our email address changes periodically because of spam and other 'undesirables'. At the moment, you can email us at frogsafe [AT} westnet [dot] com [dot] au. Please do not add our address to your address book.

Please note that certain types of mobile phones (Samsungs possibly) will send us emails but your user name is turned into a series of numbers. When we have tried to respond to these emails, they bounce. Other types of phones just send us a long continous string of aphanumerics instead of english. If you are using one of these allegedly 'modern and indispensable' phones, please include your actual email address after your name to make sure that we can respond to you.

By phone:

Frog Safe, Inc. can be contacted between the hours of 8am to 9pm on (07) 4068-9402 (+61-7-4068-9402 if you are outside Australia). Remember daylight savings time if you are outside Queensland - we are one hour behind Sydney during that part of the year.

If you reach our voice mail (answering machine), please leave a message!. We might be cross-town or we could be just be in the yard where we can't hear the phone or we could be on the other line. Leaving a message helps us to assist you faster. If we are going to be away from the phone for several hours, we change the outgoing message and provide a number to reach us on the road.

(We are ten hours ahead of London Standard Time; 14 hours ahead of New York ST; 18 ahead of Los Angeles ST - this drops to 9, 14 and 17 hours respectively if you are on daylight savings time) Calls for general information and rescues are welcome up to 9:00pm our time.

ARE YOU CONTACTING US ABOUT A SICK OR INJURED ANIMAL?

Please read this section first for useful information when emailing us. This section will help you get the best possible reply to your query. Don't forget to always wear gloves when handling any captive frog that shows signs of illness and always wear gloves for any wild frog or toad, no matter how good it looks.

Long-distance consults:

Because of our lengthy experience with established but especially newer problems that have arisen in frog populations in recent years, we are often able to diagnose these problems even though the frog is not on the table in front of us. Not all problems can be identified this way (such as respiratory issues and gut problems) but many commonly occuring conditions can. For any case which is not sitting on the table in front of us, we must have a full series of six photos to enable a diagnosis or recommendations to be made. Please do NOT send us zip files - we have no way to open them and they can have hidden adverse materials attached to them. If it is a captive frog, photos of its enclosure will also be needed.

There is only one person here who can provide long distance assistance and that person is grossly overwhelmed with work so please be patient.

  1. Almost all the problems that we are contacted about will require items from health foods shops, drugs from a veterinarian, or sometimes anti-fungal chemicals from aquarium shops. If you are serious about getting help for your frog, please be prepared to obtain the recommended treatments. There's nothing more frustrating for us than spending several hours helping someone who then doesn't do anything we've suggested and still emails us to say, "well, thanks, but my frog died" !
  2. We receive emails from many parts of the world asking for help and we try our best to respond but we are very short staffed. If you are overseas, email is your cheapest choice but please try to get help from a local vet or biologist first.
  3. If you are experiencing problems with tadpoles and are not in Australia, you really need local experts to assist with this. There are diagnostic labs run by each state's Department of Agriculture and there are other facilities which can help with mass die-offs in WILD amphibians only. Phone your nearest Fish and Wildlife Service or other environmental authority for help in locating staff that can help. You can also read our detailed tadpole husbandry page to find out if the problem you are having is because the tadpoles are not setup properly. You can also have a look at the viruses page in the Diseases section to see if the symptoms match.
  4. If you are emailing us about a sick or injured animal, we need a DETAILED description - after all, we can't see the animal through the computer screen (unless you send close up, CLEAR jpeg photos!) Long distance diagnosis is a difficult and painstaking process and there are no guarantees. Please provide the following information in your first email:
    • your geographic location
    • a background on the animal such as: - how long have you had it? - where did you get it from?
      - how long have you seen the symptoms? - is it eating and where do you get its food from? - what do its droppings look like?
    • have you recently used any chemicals in the house such as Lysol (Glen 20 in Australia), carpet cleaners, plug in room fresheners, fragrant candles, etc.?
      - are other frogs/toads in the same enclosure and do they also have symptoms?
    • describe the enclosure, its size, and its contents such as wood, rocks, substrate, size of water container, etc. Does the enclosure have water across the bottom or is the water confined to a container?
    • what species are you writing about? (we are in Australia and are not familiar with most species from elsewhere in the world - please give the scientific/latin name if you are overseas)
    • What are your current and recent climate conditions (such as drought, recent floods, cyclones/hurricanes, heat wave, sudden cold spell, etc.
    • we need a set of six sharp, well lit photos which show the frog/toad sitting on a flat surface such as a table; each shot needs to be pretty much straight on like traditional mug shots! - left side, right side, view from overhead looking down onto frog, view from bottom (through glass), view from the back end, view of face from front - it would also be helpful to have a close up view of the frog's latest dropping. If there is a particular flaw such as ulcers or an absess or damaged eyes, etc., please do some extra shots of the problem as close as you can get. DON'T FORGET TO REDUCE THE FILE SIZES BEFORE EMAILING! Most cameras tend to create files between 2mg and 5mg each - if you put six of these in one email, that is over 30mg and can't be emailed to standard broadband. If you cannot reduce the file size, then please send only two images with each email.
  5. Ever since the nbn came on the scene in Australia, internet and phone services have become patchy. If you can't get through to someone, don't assume they have gone out of business or changed their contact details. It is likely they are suffering a temporary outage and that includes us. People report that sometimes their emails to us bounce. If this happens to you, view the source/header of the bounced message and copy the entire header source text into a new email to us and try again. Once we have the source text of the bounced message, our ISP can investigate why these emails aren't getting through. If you have trouble reaching us on the landline, try an email instead. We have had huge problems with our phone this year.

By snail mail:

Post Office Box 298, Mission Beach, QLD 4852 Australia
Our office and care centre are located in Carmoo. If you are attending an appointment here or have a sick or injured frog to drop off directly to us, we will provide exact directions by phone.

Our ABN

... is 20 283 137 035
Just in case you want to check our status .... We are also registered with the ACNC.