Contact Us

Well. Telstra out did themselves beyond losing our phone for 3 weeks over Christmas. Our phone AND internet went out on Jan 11th because somebody programmed two houses onto one port. It finally was fixed jan 22nd. Our landline went out AGAIN on Feb 22nd and was restored on March 8th. Phone services generally are going down the tubes in Australia with calls cutting out repeatedly, nbn voip lines not taking messages (including the govt's phones) and legislators' landlines not working. SO ... we have backup procedures so that you can reach us no matter how bad the situation is getting. They are listed below:

  1. Emails are a good way to reach us since you can include photos. We answer emails every day including holidays - although when we are on the road, we only see the emails first thing in the morning and again in the evening. If you have emailed us and have not had a reply in 6 hours, please ring us! Many emails are not being delivered including many of our outgoing emails. You can email us at ONE of these to the right but please do NOT add them to your address book:
  2. Our landline (07) 4068-9402 is our primary phone line and it has two voice mail services setup to catch ALL missed calls whether we're out in the yard, on another call, or the power is out. If you ring the landline and get a 'can't connect' recording or it just rings out, THEN there is something wrong and you can leave a message on our car phone. The car phone is (0428) 114 266 and it is a 3G so it does not get emails or images. It can receive txt mgs (no photos) and voice calls. (BUT ALWAYS TRY THE LANDLINE FIRST)

We are located in Mission Beach but we still receive cases from the Cape to Mackay. We also provide long distance advice for cases all around the country and sometimes overseas.
No matter where in the country you are in, please contact us if you have a sick or injured frog If you are between Mackay and Cooktown, please ring our landline first. If you are outside that area, please email us first. New procedures below.

 

We need volunteers NOW

When the restrictions came in, Centrelink cancelled our regular volunteers and they were never restored. The lack of volunteers since March 2020 has put massive pressue on our president who can't possibly cope with all the jobs that need to be done, especially leading up to cyclone season. If you are retired and miss being productive or you are unemployed and wanting to increase your skills to help in your job search, then contact us to chat. It will help if you are in the Tully / Mission Beach region. Most jobs are easy (gardening, paperwork, washing up, etc.) and you don't need to have any knowledge about frogs. Give us a ring if you would like to know more.

By phone:

Frog Safe, Inc. can be contacted between the hours of 8am to 8pm on (07) 4068-9402 (+61-7-4068-9402 if you are outside Australia). Remember daylight savings time if you are outside Queensland - we are one hour behind Sydney during that part of the year.

If you reach our voice mail (answering machine), please leave a message!. We might be at the other end of this big facility or working in the yard where we can't hear the phone or we could be on the other line. Leaving a message helps us to assist you faster.

(We are ten hours ahead of London Standard Time; 14 hours ahead of New York ST; 18 ahead of Los Angeles ST - this drops to 9, 14 and 17 hours respectively if you are on daylight savings time) Calls for general information and rescues are welcome up to 8:00pm our time.

ARE YOU CONTACTING US ABOUT A SICK OR INJURED ANIMAL?

Please read this section first for useful information when emailing us. This section will help you get the best possible reply to your query. Don't forget to always wear gloves when handling any captive frog that shows signs of illness and always wear gloves for any wild frog or toad, no matter how good it looks.

New procedures for long distance cases: (cases which are outside FNQ)

Because of the severe shortage of volunteers, our President is busy - REALLY BUSY- and cannot spend hours typing up instructions for people who have found a frog that needs help. We are very happy to help you but if you are outside FNQ, we need you to follow this action list: (people from Cooktown to Mackay should still PHONE us first)

  1. Please send an email first with the series of six photos (described below) and a background on the animal. If this is a captive animal, please include a photo of its enclosure/setup. Please also tell us what human or animal pain relief options you have in the house. (This is often an urgent requirement for many cases and a lot of time is lost just trying to find out what you have after you make contact.) Please also tell us if you use Zoom videoconferencing.
  2. After we respond to your email, please ring us or Zoom us to discuss our recommendations for how to help your frog. We cannot spend the time typing all that up in emails - there is too much work and we don't have the volunteer help to manage it.

Almost all the problems that we are contacted about will require items from health foods shops, drugs from a veterinarian, or sometimes anti-fungal chemicals from aquarium shops. If you are serious about getting help for your frog, please be prepared to obtain the recommended treatments. There's nothing more frustrating for us than spending several hours helping someone who then doesn't do anything we've suggested and still emails us to say, "well, thanks, but my frog died".

Long distance diagnosis is a difficult and painstaking process and there are no guarantees. Please provide the following information in your first email so that we can build a forensic picture of what has happened to the animal:

  • your geographic location
  • a background on the animal such as: - how long have you had it? - where did you get it from?
    - how long have you seen the symptoms? - is it eating and where do you get its food from? - what do its droppings look like?
  • have you recently used any chemicals in the house such as Lysol (Glen 20 in Australia), carpet cleaners, plug in room fresheners, insecticide sprays, fragrant candles, etc.?
    - are other frogs/toads in the same enclosure and do they also have symptoms?
  • describe the enclosure, its size, and its contents such as wood, rocks, substrate, size of water container, etc. Does the enclosure have water across the bottom or is the water confined to a bowl?
  • what species are you writing about? (we are in Australia and are not familiar with most species from elsewhere in the world - please give the scientific/latin name if you are overseas)
  • What are your current and recent climate conditions (such as drought, recent floods, cyclones/hurricanes, heat wave, sudden cold spell, etc.)
  • we need a set of six sharp, well lit photos which show the frog/toad sitting on a flat surface such as a table; each shot needs to be pretty much straight on like traditional mug shots! - left side, right side, view from overhead looking down onto frog, view from bottom (through glass), view from the back end, view of face from front - it would also be helpful to have a close up view of the frog's latest dropping. If there is a particular flaw such as ulcers or an absess or damaged eyes, etc., please do some extra shots of the problem as close as you can get. DON'T FORGET TO REDUCE THE FILE SIZES BEFORE EMAILING! Most cameras tend to create files between 2mg and 5mg each - if you put six of these in one email, that is over 30mg and can't be emailed to standard broadband. If you cannot reduce the file size, then please send only two images with each email.

Ever since the nbn came on the scene in Australia, internet and phone services have become patchy. If you can't get through to someone, don't assume they have gone out of business or changed their contact details. It is likely they are suffering a temporary outage and that includes us. People report that sometimes their emails to us bounce. If this happens to you, view the source/header of the bounced message and copy the entire header source text into a new email to us and try again. Once we have the source text of the bounced message, our ISP can investigate why these emails aren't getting through. If you have trouble reaching us on the landline, try an email instead. We have had huge problems with our phone this past year.

By snail mail:

Post Office Box 298, Mission Beach, QLD 4852 Australia
Our office and care centre are located in Carmoo. If you are attending an appointment here or have a sick or injured frog to drop off directly to us, we will provide exact directions by phone.

Our ABN

... is 20 283 137 035
Just in case you want to check our status .... We are also registered with the ACNC.