Contact Us

We have relocated to Mission Beach and we still have a fully trained intern in Cairns so we are able to assist all the areas from Townsville northward that we have always served.
Our new phone number is (07) 4088-6572 and you can leave a message on that if we are away from the phone.

(Occasionally the phones go out down here so if you ring and don't go to voice mail, the line might be out. Please try email just in case adsl is still running.)

We have a dropoff point in Mission Beach for anyone who finds a sick or injured frog:

It is the Mission Beach Business and Tourism Centre (the info centre) next to C4. Dropoffs can be made during the centres hours which are Mon to Sat 9a to 5p and Sun 10a to 2pm. You can also drop off to Tropical Vets in Wongaling Beach but they are only open on Mon and Fridays; Tropical Vets in Tully can also receive frogs for us and they are open Mon to Friday. If you can't get to any of our drop-off points, you can ring the Mission Link bus on (0474) 580 000 to see if they are in your area and can pick up the frog.

Need to Get In Touch With Us?

Our email address changes periodically because of spam and other 'undesirables'. You will find our current address in the Notice Board.

Please note that certain types of mobile phones (Samsungs possibly) will send us emails but your user name is turned into a series of numbers. When we have tried to respond to these emails, they bounce. Other types of phones just send us a long continous string of aphanumerics. If you are using one of these allegedly 'modern and indispensable' phones, please include your actual email address after your name to make sure that we can respond to you.

Are you contacting us about a sick or injured animal?

Please read this section first for useful information when emailing us. For example, problems with animals often take many days to resolve because sufficient information wasn't provided up front, or perhaps your message will be deleted because we don't except html format emails. This section will help you get the best possible reply to your query. Don't forget to always wear gloves when handling any captive frog that shows signs of illness and always wear gloves for any wild frog or toad, no matter how good it looks.

Long-distance consults:

Because of our lengthy experience with established but especially newer problems that have arisen in frog populations in recent years, we are often able to diagnose these problems even though the frog is not on the table in front of us. Not all problems can be identified this way (such as respiratory issues and gut problems) but many commonly occuring conditions can. For any case which is not sitting on the table in front of us, we must have a full series of six photos to enable a diagnosis or recommendations to be made. Please do NOT send us zip files - we have no way to open them and they can have hidden adverse materials attached to them. If it is a captive frog, photos of its enclosure will also be needed.

We can provide our expertise and our time for free (although it would be fair to make a donation if we have saved your frog) but we can't afford to call you. If we need to discuss your case over the phone, we will tell you when the best time is to ring and we ask that you please ring us at those times. There is only one person here who can provide long distance assistance and that person is grossly overwhelmed with work.

  1. Almost all the problems that we are contacted about will require items from health foods shops, drugs from a veterinarian, or sometimes anti-fungal chemicals from aquarium shops. If you are serious about getting help for your frog, please be prepared to obtain the recommended treatments. There's nothing more frustrating for us than spending several hours helping someone who then doesn't do anything we've suggested and still emails us to say, "well, thanks, but my frog died" !
  2. We receive emails from many parts of the world asking for help and we try our best to respond but we are very short staffed. If you are overseas, email is your cheapest choice but please try to get help from a local vet or biologist first.
  3. If you are experiencing problems with tadpoles and are not in Australia, you really need local experts to assist with this. There are diagnostic labs run by each state's Department of Agriculture and there are other facilities which can help with mass die-offs in WILD amphibians only. Phone your nearest Fish and Wildlife Service or other environmental authority for help in locating staff that can help. You can also read our detailed tadpole husbandry page to find out if the problem you are having is because the tadpoles are not setup properly. You can also have a look at the viruses page in the Diseases section to see if the symptoms match.
  4. Please do NOT send your message as html. Please use the PLAIN TEXT option to send your message (your software's Help facility will have instructions how to do this). We have a policy of automatically deleting html format messages because of the volume of spam, viruses and other unwanted visuals that arrive in html format emails. Please send the photos of your animal as attachments to the email - not embedded images!
  5. If you are emailing us about a sick or injured animal, we need a DETAILED description - after all, we can't see the animal through the computer screen (unless you send close up, CLEAR jpeg photos!) Long distance diagnosis is a difficult and painstaking process and there are no guarantees. Please provide the following information in your first email:
    • your geographic location
    • a background on the animal such as: - how long have you had it? - where did you get it from?
      - how long have you seen the symptoms? - is it eating and where do you get its food from? - what do its droppings look like?
    • have you recently used any chemicals in the house such as Lysol (Glen 20 in Australia), carpet cleaners, plug in room fresheners, etc.?
      - are other frogs/toads in the same enclosure and do they also have symptoms?
    • describe the enclosure and its contents such as wood, rocks, substrate, size of water container, etc.
    • what species are you writing about? (we are in Australia and are not familiar with most species from elsewhere in the world - please give the scientific/latin name if you have it)
    • What are your current and recent climate conditions (such as drought, recent floods, cyclones/hurricanes, heat wave, sudden cold spell, etc.
    • we need a set of six sharp, well lit photos which show the frog/toad sitting on a flat surface such as a table; each shot needs to be pretty much straight on like traditional mug shots! - left side, right side, view from overhead looking down onto frog, view from bottom (through glass), view from the back end, view of face from front - it would also be helpful to have a close up view of the frog's latest dropping. If there is a particular flaw such as ulcers or an absess or damaged eyes, etc., please do some extra shots of the problem as close as you can get. Don't forget to reduce the file size of the images before emailing!
  6. The internet is not really that reliable and we sometimes have difficulties with incoming and outgoing emails. People report that their emails to us bounce. If this happens to you, view the source/header of the bounced message and copy the entire header source text into a new email to us and try again. Once we have the source text of the bounced message, our ISP can investigate why these emails aren't getting through.

By phone:

Frog Safe, Inc. can be contacted after 9:00am Queensland time daily on (07) 4088-6572 (+61-7-4088-6572 if you are outside Australia)

If you reach our voice mail (answering machine), please leave a message!. We might be cross-town or we could be at the bottom of the property where we can't hear the phone. Leaving a message helps us to assist you faster.

(Cairns is ten hours ahead of London Standard Time; 14 hours ahead of New York ST; 18 ahead of Los Angeles ST - this drops to 9, 14 and 17 hours respectively if you are on daylight savings time) Calls for general information and rescues are welcome up to 9:00pm our time. If you have found an injured frog after 9pm local time, you can also call on Mission Beach Wildcare to assist and they will let us know the next morning that a frog has come in. Their number is: (0439) 687 272.

By snail mail:

Post Office Box 298, Mission Beach, QLD 4852 Australia